Support
Need help selling your wallet? Our hybrid AI and human team monitors requests 24/7.
Contact Options
- Email: [email protected]
- Telegram: @SolWalletSupport
- Priority desk for high-value wallets via our internal admin chat.
Response Times
We answer most requests within 30 minutes between 08:00 and 02:00 UTC. During peak chain congestion, please allow up to 2 hours—emergency liquidation cases escalate automatically.
Quick FAQ
- Problems after submission? Refresh your dashboard, then share your order number in Telegram so a specialist can force a manual review.
- Waiting longer than expected? Ping us in Telegram with the order number—queues older than 30 minutes are bumped to the top.
- Payment not received? Double-check the payout address in-app and request a status screenshot before changing wallet details.